Pay My Bill

City of Follansbee Payment Portal

The city now has its own web portal available to our customers. Here
you can pay your bills, look at your payment history, and review your
statements and readings. This requires registration at the link below.
Your account number and location number will be required and can be
found on your statement (Starting with the 3/31/23 bill). If you have
trouble registering, you can call the city during normal business hours,
and we can provide a one-time temporary registration number.

A couple things to note…

  • Payments will reflect immediately on your balance.
  • Checking is free but a fee will apply to all debit and credit cards
    based on the amount of payment and your card company.
  • You can only pay if a balance is available.

Online Bill Pay Through DOXO

“This bill pay link will take you to the DOXO utilities payment website. If you are an existing DOXO customer you can log in to your existing account and add the City of Follansbee as a new utility. Please remember that DOXO is a third-party payment company and the City of Follansbee has no control over its use. We simply recognize it as a safe way to accept payments online electronically. Always refer to your utilities statement for the due date of your bill and not to any date referenced from DOXO.

The pay button gives customers the ability, through DOXO, to pay with Apple pay, Credit and Debit for $3.00 or 3% (whichever is higher) and ACH completely free

Please allow 1 to 5 “full business days” for DOXO transactions to process. We do not consider a bill paid until the transaction has cleared, so please allow adequate time or the payment may be considered late if it does clear by the due date.”